Question: Before attempting the exercise, click here to watch a short video. How many basics are listed by Ritz Carlton to insure 1 0 0 %

Before attempting the exercise, click here to watch a short video.
How many basics are listed by Ritz Carlton to insure 100% customer satisfaction?
A.20
B.11
C.10
D.16
Before attempting the exercise, click here to watch a short video.

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