Question: Being responsive and accountable can be an important reason for successful e-business. There are different phases of cutomer relationship management. By achieveing those componets ,

Being responsive and accountable can be an important reason for successful e-business. There are different phases of cutomer relationship management. By achieveing those componets , you will be able to manage the relationship with the customers. How will you do it with the help of different phases of customer relationship management. Discuss it with the help of elaborating your own business.

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