Question: Big Bob's Burger Barn would like to graphically depict the interaction among its lunch - ordering customers and its three employees. Customers come into the
Big Bob's Burger Barn would like to graphically depict the interaction among its lunchordering customers and its three
employees. Customers come into the restaurant and eat there, rather than drive through and eat in the car. Using the brief process descriptions below, develop a service blueprint.
Grill Employee: receive customer order from Counter Employee, retrieve uncooked food, place food onto grill, build sandwich with requested condiments, deliver sandwich to Counter Employee. customer.
Click the icon to view the partially completed blueprint.
Which employee is most visible to the customer?
Counter Employee
Grill Employee
Fry Employee
Complete the blueprint by matching each number with its corresponding step description.
tabletableNumberon the blueprinttableStepdescriptiongrad
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