bJames Moses

$12$:$50$PM $(7$ hours ago$)$

to

Hello everyone,

Since you all missed the first in class simulations, please complete the following and email it to me by the end of this week.

Thank you,

You are part of a quality management team at a manufacturing company that produces electronic devices. Recently, the company has been experiencing an increase in customer complaints regarding product defects and failures. These issues have led to decreased customer satisfaction and increased warranty claims, resulting in significant financial losses for the company.

Your team has been tasked with improving product quality and reducing defects to enhance customer satisfaction and minimize costs. You have been provided with data on the types of defects observed in the products, as well as information on the manufacturing process.

Your objectives are as follows:

Identify the root causes of quality issues affecting the products.

Develop a plan to address these root causes and improve product quality.

Implement corrective and preventive actions to reduce defects and enhance customer