BMGT$203-$ Final Assignment $(15\%)$

To be completed in your assigned qroups. All group members should participate and contribute

to this assignment. Please make sure you show your work on the calculation questions.

Johanna Lucy makes wooden boxes in which to ship motorcycles. Lucy and her three

employees invest a total of $40$ hours per day making $120$ boxes.

a$.$ What is their productivity? $(2$ marks$)$

b$.$ Lucy and her employees have discussed redesigning the process to improve efficiency.

If they can increase the rate to $125$ boxes per day, what will be their new productivity? $(2$

marks$)$

c$.$ What will be their unit increase in productivity per hour? $(2$ marks$)$

d$.$ What will be their percentage change in productivity? $(2$ marks$)$

Kleen Karpet cleaned $65$ rugs in October, consuming the following resources:

a$.$ What is the labour productivity per dollar? $(2$ marks$)$

b$.$ What is the multifactor productivity? $(2$ marks$)$

An avant$-$garde clothing manufacturer runs a series of high$-$profile, risqu$$ ads on a

billboard on the Trans$-$Canada Highway and regularly collects protest calls from people

who are offended by them. The company has no idea how many people in total see the

ads, but it has been collecting statistics on the number of phone calls from irate viewers:

a$.$ Depict this data with a Pareto chart. Also depict the cumulative complaint line. $(6$ marks$)$

b$.$ What percent of the total complaints can be attributed to the most prevalent complaint?

$(2$ marks$)$

Consider the everyday task of getting to work on time or arriving at your first class on

time in the morning. Draw a fish$-$bone chart showing reasons why you might arrive late

in the morning. $(8$ marks$)$

A recent Gallup poll of $519$ adults who flew in the past year found the following number

of complaints about flying: cramped seats $(45),$ cost $(16),$ dislike or fear of flying $(57),$

security measures $(119),$ poor service $(12),$ connecting flight problems $(8),$ overcrowded

planes $(42),$ late planes$/$waits $(57),$ food $(7),$ lost luggage $(7),$ and other $(51).$

a$)$ What percentage of those surveyed found nothing they disliked? $(2$ marks$)$

b$)$ Draw a Pareto chart summarizing these responses. Include the $"$no complaints" group.

$(6$ marks$)$

c$)$ Use the "four $M{s}^{?}$ method to create a fish$-$bone diagram for the $10$ specific categories of

dislikes $($exclude "other" and $"$no complaints"$).(8$ marks$)$

d$)$ If you were managing an airline, what two or three specific issues would you tackle to

improve customer service? Why? $(2$ marks$)$

If a plant were designed to produce $7,000$ hammers per day but is limited to making

$6,000$ hammers per day because of the time needed to change equipment between

styles of hammers, what is the utilization? $(3$ marks$)$

For the past month, the plant in Problem S$7\mathrm{.}1,$ which has an effective capacity of $6,500,$

has made only $4,500$ hammers per day because of material delay, employee absences$,$

and other problems. What is its efficiency? $(3$ marks$)$

If a plant has an effective capacity of $6,500$ and an efficiency of $88\%,$ what is the actual

$($planned$)$ output? $(3$ marks$)$

A plant has an effective capacity of $900$ units per day and produces $800$ units per day

with its product mix. What is its efficiency? $(3$ marks$)$

Material delays have routinely limited production of household sinks to $400$ units per day.

If the plant efficiency is $80\%,$ what is the effective capacity? $(3$ marks$)$

The grocery industry has an annual inventory turnover of about $14$ times. Organic

Grocers, Inc. had a cost of goods sold last year of $$10\mathrm{.}5$ million; its average inventory

was $$1\mathrm{.}0$ million. What was Organic Grocers' inventory turnover, and how does that

performance compare with that of the industry? $(3$ marks$)$

York Technologies makes aircraft navigation systems. The plant manager expects you,

as the new OM analyst, to provide some insight for performance of the plant. High on the

priority list is an understanding of the inventory turnover based on the financial data in

the table below, You are to provide the following:

a$.$ Based on total inventory, what is the inventory turnover for last year? $(2$ marks$)$

b$.$ Based on total inventory, what is the inventory turnover for this year? $(2$ marks$)$

c$.$ Has inventory turnover improved this year? $(2$ marks$)$