Bob is a mechanical engineer and drafting supervisor for a company that designs and manufactures chip-making equipment for the semiconductor industry. Bob is upset because he was promised, and expected training in new drafting software. The draftsmen who worked for Bob were trained but he was not. (Training is expensive $4,000.00 per person). Susan, his boss needed to get the budget down, and knowing that Bob is a nice guy, figured he probably wouldnt mind so much if he wasnt trained. Bob is also highly intelligent, and Susan determined that he could figure out the new software on his own. As it turned out, Bob did mind. In fact, he became disgruntled and unmotivated.

He decided to talk to you, a top manager at the organization (Susans boss). What should you say to him?