Boston Electric Generators has been getting many complaints from its major customer, Home Station, about the quality of its shipments of home generators. Daniel Shimshak, the plant manager, is alarmed that a customer is providing him with the only information the company has on shipment quality. He decides to collect information on defective shipments through a form he has asked his drivers to complete on arrival at customers' stores.

This exercise contains only part d.

d) Complete a fish-bone chart showing the possible causes of the defective shipments.

Click the icon to view the partially completed fish-bone chart.

Match each number in the chart with the corresponding cause.

Number	Cause
I
II
III	Mislabeled product Trucks break down Drivers have no incentive Poor shipping container quality
IV	Trucks break down Drivers have no incentive Mislabeled product Poor shipping container quality

Material Machinery II Not appropriate tie-down Data lost in computer Defective shipment IV Incorrect loading instructions Need more drivers Methods Manpower