Question: Boston Electric Generators has been getting many complaints from its major customer, Home Station, about the quality of its shipments of home generators. Daniel Shimshak,

Boston Electric Generators has been getting many
Boston Electric Generators has been getting many complaints from its major customer, Home Station, about the quality of its shipments of home generators. Daniel Shimshak, the plant manager, is alarmed that a customer is providing him with the only information the company has on shipment quality. He decides to collect information on defective shipments through a form he has asked his drivers to complete on arrival at customers' stores. The forms for the first 284 shipments have been turned in. They show the following over the past 8 weeks: No. of Reason for Defective Shipment Shipments incorrect No. of with Bill of Incorrect Damaged Trucks Week Shipments Defects Lading Truckload Product Late 1 23 10 4 0 2 29 10 5 1 3 3 32 12 6 2 0 4 4 37 12 4 1 3 4 5 36 13 5 3 1 4 6 42 14 6 3 0 5 7 41 14 6 4 0 8 44 16 8 2 2 This exercise contains only part c. c) Choose the correct Pareto chart for the type of defects that have occurred. B. OA Number of defects Number of defects D. Number of defects 404 30 OC Number of defects 50 40-4 30- 20- 10- 50 40- 304 40- 30-4 20- 10- 10- 10- A Trucks late B: Incorrect bill of lading C: incorrect truckload D Damaged product A Trucks late B: Incorrect bill of lading C: Damaged product Dincorrect truckload A. Incorrect bill of lading B. Trucks late C Damaged product D. Incorrect truckload A Incorrect be of lading B: Trucks late C: Incorrect truckload D Damaged product

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