Question: Boston Electric Generators has been getting many complaints from its major customer, Home Station about the quality of its shipments of home generators. Daniel Shimshak,

Boston Electric Generators has been getting many
Boston Electric Generators has been getting many complaints from its major customer, Home Station about the quality of its shipments of home generators. Daniel Shimshak, the plant manager, is alarmed that a customer is providing him with the only information the company has on shipment quality. He decides to collect information on defective shipments through a form he has asked his drivers to complete on arrival at customers' stores. The forms for the first 285 shipments have been turned in. They show the following over the past 8 weeks: Reason 1 Reason 2 Reason 3 Reason 4 No. of No. of Incorrect BiH Week Incorrect Damaged Shipments Shipments Trucks Late of Lading Truckload Product with Defects 21 1 8 2 0 3 3 2 N 31 11 1 4 1 5 3 32 12 2 4 6 4 NO 38 13 2 5 U A UNA 5 5 5 35 ANN 12 2 1 5 6 42 14 3 ol 5 6 7 41 14 4 0 4 6 8 00 44 16 2 2 4 8 Draw the Pareto chart and then answer this question: Which of the reasons for defects would go first in your Pareto Chart? Trucks Late Damaged Product Incorrect Truckload Incorrect Bill of Lading

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