1. Bottleneck v1) --- The following statement is ___: Increasing the process capacity of a bottleneck increases the process capacity of the entire system. --- The following statement is ___: Increasing the process capacity of a non-bottleneck increases the process capacity of the entire system.

   	A.	correct, incorrect
   	B.	correct, correct
   	C.	incorrect, incorrect
   	D.	incorrect, correct

QUESTION 3

1. (Utilization) Hiring one more worker for a station ___ design capacity and ___ utilization. (Hint: Relate to the problem set.)

   	A.	may increase or decrease, always increases
   	B.	always increases, may increase or decrease
   	C.	always increases, always increases
   	D.	may increase or decrease, may increase or decrease

QUESTION 4

1. (Service Capacity) ___ is NOT effective for managing service capacity.

   	A.	Standardizing service processes
   	B.	Employing part-time workers
   	C.	Storing service activities as inventory
   	D.	Scheduling appointments

2. (Standardization 01) ___ is(are) NOT an advantage of standardization.

   	A.	Reduced training costs and time
   	B.	More routine purchasing
   	C.	Opportunities for small lots
   	D.	Fewer parts to deal with manufacturing

4. (Mass Customization)* ___ is NOT an example of mass customization. (*Discuss briefly why not.)

   	A.	Benetton's knitted sweaters
   	B.	Dell computers
   	C.	Canned soups (e.g., Campbell's soups)
   	D.	IKEA furniture