Brainstorming Cost/Benefit Analysis Decision Making Decision Tree Fishbone Diagram PMI (Plus/Minus/Interesting) Problem Solving Scatter Diagram Shewhart Cycle Spaghetti Diagram Case Decision Making and Process Study Improvement You are the manager of a clinical laboratory at a mid-size (200-bed) community hospital. Physicians and nurses are concerned about the turnaround time for laboratory tests ordered on early morning rounds. It appears that the samples are collected by the phlebotomy team on the 6:00 A.M. rounds. Physicians begin their patient rounds at 7:30 A.M. The physicians prefer to review the results of the laboratory tests ordered at the time they see the patient. They explain to you that they cannot make decisions with regards to further patient treatment or discharge without these results. Time is of the essence, as the hospital is cutting the bungen and it is important to decrease the patient length of stay. You are expected to look into this matter and make recommendations regarding the most efficient an effective way to address this problem. Issues and Questions to Consider: 1. What is the best method of addressing this problem? 2. What management techniques/styles might be used? 3. Who should be included in a team assigned to address this issue? 4. What decision traps might be encountered and how can they be avoide 5. What decision-making tools would facilitate the analysis of the proper Brainstorming Cost/Benefit Analysis Decision Making Decision Tree Fishbone Diagram PMI (Plus/Minus/Interesting) Problem Solving Scatter Diagram Shewhart Cycle Spaghetti Diagram Case Decision Making and Process Study Improvement You are the manager of a clinical laboratory at a mid-size (200-bed) community hospital. Physicians and nurses are concerned about the turnaround time for laboratory tests ordered on early morning rounds. It appears that the samples are collected by the phlebotomy team on the 6:00 A.M. rounds. Physicians begin their patient rounds at 7:30 A.M. The physicians prefer to review the results of the laboratory tests ordered at the time they see the patient. They explain to you that they cannot make decisions with regards to further patient treatment or discharge without these results. Time is of the essence, as the hospital is cutting the bungen and it is important to decrease the patient length of stay. You are expected to look into this matter and make recommendations regarding the most efficient an effective way to address this problem. Issues and Questions to Consider: 1. What is the best method of addressing this problem? 2. What management techniques/styles might be used? 3. Who should be included in a team assigned to address this issue? 4. What decision traps might be encountered and how can they be avoide 5. What decision-making tools would facilitate the analysis of the proper