Brands can spend less and sell more by using customer retention strategies to market smarter, not harder. *

3 points

True

False

A main concern with all elderly customers is technology use. All elderly customers should be assisted when using technology. *

3 points

True

False

Jad, the newly waiter at Charlie Pizzeria should remain silent when dealing with talkative customers. *

3 points

True

False

Excellent leaders are self-confident but will not accept any criticism from others. *

3 points

True

False