BSBCMM511 - Communicate with influence

Short Answer Questions

Question 1

1. a.Complete the table by identifying the following:

i. Name of your workplace/organisation

ii. The industry to which your workplace/organisation belongs

1. Conduct research online or through other sources to identify the following information:
2. At least two media organisations that can help promote your workplace/organisation
3. At least two government organisations relevant to your workplace/organisation
4. At least two specific industry events that your workplace/organisation can participate in

Briefly explain how each of the identified information above is relevant to your workplace/organisation.

1. Identify at least two communication channels that your workplace/organisation can use to communicate with your external stakeholders.

Briefly explain how your workplace/organisation can use each communication channel to communicate with its external stakeholders.

Bounce Fitness

https://bouncefitness.precisiongroup.com.au/

Name of your workplace/organisation	Bounce Fitness
Industry to which the workplace/organisation belongs	Fitness Business
Media Organisations	Relevance to your Workplace/Organisation
i.
ii.
Government Organisations	Relevance to your Workplace/Organisation
i.
ii.

Events	Relevance to your Workplace/Organisation
i.
ii.
Communication Channels	Relevance to your Workplace/Organisation
i.
ii.

Question 2

Discuss the importance of cross-cultural communication in the workplace.

Question 3
Complete the table below: a. Identify at least three techniques for each of the workplace communication processes below. Techniques refer to ways on how you can demonstrate each of the communication processes provided below. b. Briefly explain how each technique can be demonstrated in the workplace.
Communication Process	Technique	How each technique can be demonstrated in the workplace
a. Negotiation, e.g. business deals	i.
ii.
iii.

b. Mediation of conflict	i.
ii.
iii.
c. Conflict Resolution	i.
ii.
iii.
d. Incident de-escalation	i.
ii.
iii.

Question 4

Outline the steps for conducting structured meetings in the workplace.

If you're currently in a workplace, you can refer to the procedures from your organisation.

Question 5

Outline the steps for conducting inclusive meetings in the workplace.

If you're currently in a workplace, you can refer to the procedures from your organisation.

Question 6

Below are scenarios about workplace interactions involving meetings and presentations. Read each scenario and answer each question that follow about communication tone.

a. Scenario 1

The Marketing Manager of Bounce Fitness calls for a meeting with their team members to discuss new ideas for the promotion of the organisation's training services. In the meeting, the manager must:

Get at least one or two ideas from each team member

Acknowledge and compliment the ideas

Expound on interesting ideas

Ask the team members to ask questions if the ideas are not clear to them

i. What tone can the Marketing Manager use when discussing with the team members?

b. Scenario 2

After meeting with the team members, the Marketing Manager set up a meeting with the CEO to present the new marketing ideas. In the meeting, the manager must:

Introduce the ideas and their purpose, objectives, main points, and advantages

Avoid making statements irrelevant to the ideas being proposed

ii. What tone can the Marketing Manager use when presenting to the CEO?

Question 7

Identify the four communication styles. For each communication style, provide at least one example of a situation when each is demonstrated in the workplace.

Communication Style	Example
a.
b.
c.
d.

Question 8

Below are scenarios involving workplace interactions. Read each scenario and answer each question that follow about communication structure.

a. Scenario 1

Jack is part of the team of Fitness Instructors under Bounce Fitness. Every week, the fitness instructors gather in the meeting room to talk about concerns their customers may have raised during the week. They all contribute solutions to solve the concerns of the customers. Aside from that, they also discuss about possible improvements they can implement for future tasks.

i. What is the communication structure present in the situation?

b. Scenario 2

Stephanie is the General Manager of Bounce Fitness. She receives an instruction to inform the employees about the new rule regarding office hours from the Vice President. She relays this information to each of the Department Heads. The heads will then relay the information to their respective team leaders, who will then disseminate the information to their members.

ii. What is the communication structure present in the situation?

Question 9

Access and review the following policies and procedures of Bounce Fitness relevant to confidentiality of information:

Management of Electronic Information Protection Policies and Procedures

Privacy and Confidentiality Policy

https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative-policy-procedures/

Answer each question below for each of the policies and procedures reviewed using your own words.

Management of Electronic Information Protection Policies and Procedures

a. Identify the three electronic information covered under this policy.

i.

ii.

iii.

b. Briefly discuss how Bounce Fitness ensures the protection of its electronic information.

c. Outline the steps to follow if a breach of security in electronic information occurred.

Privacy and Confidentiality Policy

a. Identify at least three methods of collecting personal information based on this policy.

i.

ii.

iii.

b. Identify the three instances when the personal information from Bounce Fitness can be disclosed.

i.

ii.

iii.

c. Outline the steps followed by Bounce Fitness in the event of loss of personal information.

Question 10

Access and review the following policies and procedures of Bounce Fitness relevant to conducting meetings:

Policy and Procedures for Meetings

Style Guide

https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative-policy-procedures/

Answer each question below for each of the policies and procedures reviewed using your own words.

Policy and Procedures for Meetings

a. Outline the four purposes of conducting staff meetings

i.

ii.

iii.

iv.

b. Identify the two people who the Department Supervisor can appoint to chair a department or team meeting.

i.

ii.

c. Outline the steps that you need to take if you are assigned as minute-taker for a meeting.

d. Identifty the person assigned to head negotiations during meetings.

e. Outline steps required when negotitating during a meeting

f. Identify when a presenter must be informed that they will be presenting.

g. Outline steps presenter needs to take to conduct a presentation during the meeting.

Style Guide

a. Outline the reason Bounce Fitness provides pre-designed and formatted PowerPoint presentations

b. Identifty the three situations when a PowerPoint presentation should be used as visual aid

i.

ii.

iii.

c. Outline steps to take when creating a presentation using Bounce Fitness' PowerPoint template.