BSBLDR 511 develop and use emotional intelligence

Role play

You will be observed implementing plans to enhance the emotional intelligence of others.

a. opportunities for others to express their thoughts and feelings, such as asking people how they feel during meetings.

b. Encourage team members to self-manage their emotions, such as encouraging them to regulate emotions during conflict.

c. Assist team members to understand the effect of their behaviour and emotions on others, such as making others feel intimidated, nervous, scared or frustrated.

d. Encourage team members to build productive relationships to maximise their work performance by developing a positive, inclusive environment