BSBMG 1516 Facilitate continuous improvement This document is Research Notes Template. It is part of the supporting assessment resources for Assessment Task 2 of BSBMGT516. E-OfficeWorx Continuous Improvement Research notes 1. Benefits of continuous improvement 2. Continuous improvement models 3. Building in continuous improvement Ways of building in continuous improvement into business systems and procedures including performance management, sustainability, health and safety and knowledge management and to address existing issues within the company. 4. Continuous improvement tools 5. Strategies for encouraging staff to participate in continuous improvement decision- making. 6. Processes for communicating the continuous improvement processes and outcomes 7. Ways of collecting feedback to inform continuous improvement 8. Ongoing mentoring and coaching processes that can be used to ensure that staff are able to implement and support continuous improvement processes. 9. Strategies for ensuring continuous improvement in sustainability. 10. A discussion of strategies for knowledge management and suitable strategies for use at E-Officeworx 11. Ideas for improving customer service