Question: Buffalo Friend Chicken is experiencing sharp declines in customer satisfaction ratings. After determining that such decline in ratings is caused by understaffed restaurants, the company

Buffalo Friend Chicken is experiencing sharp declines in customer satisfaction ratings. After determining that such decline in ratings is caused by understaffed restaurants, the company decided to expand its waiting staff workforce. Based on the Organization Development model of change, what is the next step in the change process?

Diagnosis

Strategic Plans

Evaluation

Refreezing

Feedback

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