Question: BusCorp wants to introduce a new procedure for processing customer requests, but employees are resisting the change because they lack confidence about effectively perform the

BusCorp wants to introduce a new procedure for processing customer requests, but employees are resisting the change because they lack confidence about effectively perform the new role behaviours. The best strategy for minimizing resistance to this change would be: Question 31 options: communication. learning. stress management. coercion

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