Business Communication

Question 2 [25] 2.1 When you write any document, you have to ensure that your writing is effective. Choosing between using active or passive voice depends on the context of your writing. Which voice would be more appropriate in the following contexts? Explain your answer. 2.1.1 You write an email to staff members encouraging them to attend a workshop on professional customer relations. (3) 2.1.2 You write a memorandum in which you explain that the sales manager has made a mistake in the calculation of profits for August 2021. (3) 2.2 (3) 2.3 The use of first-person pronouns is recommended in less formal business communications such as memos, emails and letters. How can you improve the use of the first-person pronouns in the following statements? Why do you suggest the changes? 2.2.1 I conducted an inspection of the site to determine whether repairs were necessary. (3) 2.2.2 The remarks in your email are positive and useful. Biased language should be avoided in business writing. Rewrite the following biased statements to make them more inclusive. Identify the type of bias in each statement. 2.3.1 The chairman has adjourned the meeting, (2) 2.3.2 There are many elderly people among our customers. (2) 2.3.3 An Asian customer complained about the delivery service. (2) When you use information from a source, you can avoid committing plagiarism by paraphrasing the information and providing information about the source. Which steps can you follow to ensure that you paraphrase effectively? 2.4