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General Management Questions and Answers April 4, 2015

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According to the HSEEP, as the level of capabilities exercised is increased, what else increases? A . Interagency agreements B . Number of policies required C . Lead time between discussion - based and operations - based exercises D . The commitment needed for planning and training time

"Building loyalty" is a communication objective pertaining to which stage of the Three - Stage Model of service consumption? Pre - purchase stage Service encounter state Post encounter stage Service positioning
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Even though his business is very small, the owner of a local restaurant wants to follow the American Marketing Association Statement of Ethics. Every quarter there is a company cookout. After the meal, the employee ( from owner to members of the cleaning staff ) who had the best idea for improving the restaurant is awarded a $ 2 5 gift certificate

What is one of the primary advantages of using AI in performance tracking for employee development? It provides annual performance reviews. It delivers real - time feedback to employees. It completely replaces human managers. It focuses solely on team performance. It eliminates the need for any performance metrics.

For a market segment to be viable, it should meet each of the following criteria EXCEPT the: consumers within the same market segment must have common needs market segments must differ from one another and from the population as a whole market segment must be large enough to be financially viable to market with a separate marketing campaign
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Briefly discuss the impact of the Internet on consumer search behavior.
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Which of the following is an employer not required to provide under provincial employment statutes? Question 8 options: Maternity pay Termination notice A workplace free of discrimination A minimum wage Safe working conditions

According to the Boston Consulting Group, a star organization has low market share and market growth. Managers often consider a strategy when deciding whether diversification is the right approach for their company.
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CPHR is a / n HR designation in Ontario. Select one: True False
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The act of training and supporting the team is called as Critical Thinking Responsibility Team Development Delegation
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In which situation is personal selling most appropriate? Low - value products. Mass market products. Highly technical products. Products with a long life cycle. Standardized products.
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2 5 points Informal social networks of professionals and employees within and outside the firm who have similar work - related activities and interests are called communities of: professionals interest practice knowledge expertise
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In the context of building trust and legitimacy, q , involves the police explaining to the public what they do and how they handle certain critical situations. administrative crime analysis openness and transparency focused deterrence strategy informality and pro - activeness
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Albert is the manager of a large retail store, with the authority to hire employees. The store does not have a specialized human resource executive, and Albert himself conducts selection interviews. Albert has not received any training on selection and recruitment. Albert does not prepare in advance for interviews. He asks questions that come to
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Internships are one way in which companies are helping this group find jobs in an environment that they sometimes find hostile. This group gravitates to non - full - time forms of work, on - call work, and temporary work in administrative or IT roles. Conducting audits can help make sure that this group and underrepresented groups are adequately

4 . 1 Collect historical demand data for a product / service and fit the following forecasting models and calculate forecasting errors, ABS, MAD, bias, and standard deviation ( std . dev ) . Moving Average Exponential Smoothing Exponential Smoothing with Trend Exponential Smoothing with Trend and Seasonality

Interpersonal skills involve all of the following except Multple Croice teamwork. respectiful imteractionis. positive ettitudes. effective communications active listening.
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For a buyer ordering a single product, it is optimal to order the minimum of the available capacity and the optimal order quantity. However, when ordering multiple products, the buyer Group of answer choices must consider trade - offs between ordering more of one product than another. should treat each product as a unique purchase and optimize

ON ETHICS: As an executive of a utility with a lot of fossil - fuel capacity in the absence of capacity payments from the government would you like to shut down money - losing fossil - fuel plants or keep them running ( and keep losing money ) in case wind power and other energy sources fail?

gpt 8 9 .

What term describes the discretionary behavior that promotes the effective functioning of the organization but is not part of an employee's formal job requirements? Counterproductive work behavior Organizational citizenship behavior ( OCB ) Job satisfaction Turnover

Which of the following is a deep and pervasive impediment to critical thinking identified by Nosich ( 2 0 1 2 ) in Chapter 1 of your textbook?

Which of the following is true about the role of raising public awareness in promoting sustainable practices? Raising public awareness can drive the demand for sustainable buildings and infrastructure, prompting developers and governments to adopt green practices. Public awareness campaigns are ineffective in influencing individual and societal
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Which of the following terms do Iranians most likely use for undifferentiated feelings of physical and emotional discomfort? Narahati qalb Taqdir Ko hl Khella Mastic

Question 1 Will the NHI be a force for good in reforming healthcare in South Africa, notably the provision of hospital care, or whether there are better alternatives for funding and managing hospital care. Question 2 The news seldomly reports on hospitals in the Private Sector why is this? And with NHI on the horizon, journalists have raised

Under Article 2 of the Uniform Commercial Code ( UCC ) , which of the following consists of the passing of title from the seller to the buyer for a price? Multiple Choice A lease An assignment A delegation A sale A license

What is the most important consideration when determining the order quantity? Group of answer choices Order Cost Inventory Cost Demand Delivery Cost

Question 1 1 pts The most common form of marketing organization consists of marketing officer who coordinates their activities. reporting to a chief area market specialists

Start with a brief overview of your business: A Taste of Johnson which specializes in homestyle cooking. ( a maximum of 3 sentences ) . Describe the target market ( businesses or consumers ) for your chosen company. Use the following headings to organize your response. Why do you think this category of people is more likely to buy what you have to

The concept of just - in - time ( JIT ) was exclusively operational at Henry Ford's industrial complex in River Rouge, Michigan, over 6 0 years ago. True or False?

In the field of promotion, Easy Access refers to: Group of answer choices offering the right price making sign up simple making fee payment easy all of the other choices are part of easy access

What is the most important difference between trial and appellate courts? Appellate courts only decide points of law on appeal and do not conduct new trials the increased level of attorney quality the legal principles utilized jurisdictional issues
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The " 1 4 points for management" were articulated by W . Edwards Deming Joseph M . Juran Philip B . Crosby Genichi Taguchi

For an organization to grow its market share, it must Multiple Choice broaden its mission statement. advertise using multimedia. establish an Internet website exceed minimum standards of acceptability for its products or services. reduce prices.
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The goal of a YMS is to improve asset utilization and visibility in order to reduce cost and improve customer service. True or False
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In a management support system, executives rarely tolerate a . slow response times b . poor sales c . standard layouts d . a user interface
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Conflict Theory Conflict theory takes a macrosociological approach to the study of society, which means that it looks at broad patterns in society as a whole. Here we will focus on the main characteristics of the conflict theory framework. The conflict theory perspective can be traced back to the works of , and it takes the approach that people
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Recruiting Costs are incurred when icorecard A . Automation levels increase B . Production runs increase and teams match hiring to Needed Complement Strategies C . workers are assigned to a Second Shift
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QUESTION 1 2 1 2 . Compared to services, manufacturing usually has a . lower customer contact. b . higher standardization of output. c . less interaction with the customer. d . better quality control. e . all of the above.
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In which stage of the General Model of Customer Experience is writing a product review? q , Post - Purchase Evaluation and Behavior Need Recognition Information Search Purchase / Choice
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Top managers generally use which type of managerial skills more than middle and front - line managers? Human Relations Conceptual Entrepreneurial Technical Managerial
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Prompt Read the Lucyv. Zehmer case summary in the "Elements of the Offer" section of Chapter 1 4 in your textbook, and the analyze the case in relation to contract law. Specifically, you must address the following rubric criteria: Identify the contractual element Zehmer contended was missing. Summarize the court ruling and explain the reason for
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Which of the following statements is true if an investigator wants to use a human clinical area for animal research? Sanitizing the area after use can be left to the night housekeeping crew, as long as they do the job within 1 2 hours. Permission should be obtained from the IACUC and clinical administrators responsible for the area. Animals should
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Question 1 0 To become a more value - driven organization, the University of Kentucky is holding regular coffee - hour discussions with its students and surveying its graduates regarding students' educational needs and desires. By doing so , University of Kentucky is becoming more value - driven through building relationships with customers.
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Which statement about House of Quality is not true? We don't need the technical or operational definition of what we can do . We only capture the positive relationship between what customers want and what we can do . We can use the importance ratings to prioritize what we can do . Even though we are crunching numbers in the House of Quality, it is
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Question 3 7 Business - to - business e - commerce models include which of the following? buy - side, sell - side, out - side buy - side, sell - side, e - exchanges buy - side, e - tailing, e - exchanges sell - side, e - tailing, e - exchanges
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keurig, a coffee company known for their on - the - go capsules, launched a new product

Ray knows that Class E , or electric lift trucks, require safety precautions when doing any kind of battery maintenance, including changing and charging. He is trained on emergency procedures and knows what to do in the case of an acid splash. What piece of equipment would you use in this type of emergency? Fire extinguisher Eyewash and shower
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Step # 2 - exploit Formalizing the Constraint ( s ) Master Schedule Product A Step # 2 - exploit Formalizing the Constraint ( s ) Master Schedule Create this schedule by hand on the flip - chart, then show Blue Resource Show me in table please
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Question 1 ( 1 point ) Which of the following is the essence of BARS behaviorally anchored rating scale ) systems? BARS system focuses on factors that are critical to the success of a salesperson and these are identified in the procedure for developing a BARS system This system focuses on behavior rather than performance and effectiveness One
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What is the Internet of Things? A series of devices that connect directly to other devices. A world where interconnected, Internet - enabled devices or "things" can collect and share data without human intervention. Opportunities to change the way people purchase books. The extraction of information from data used to predict future trends and
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Within an ABC inventory control system approach, parts classified as being part of the C grouping would receive the highest priority for attention, safety stock and resources. Question 8 options: True False

A home is destroyed by fire. Which organization / agency would provide clothing and shelter for the occupants of the home? Group of answer choices Department of Health and Human Services American Red Cross Department of Homeland Security Federal Emergency Management Association

Aston ine is a construction company:. In which of the following situations will it NOT have a highbargaining power in its relationship with its suppliers?Changing suppliers costs very little, ( b ) ( c ) Alternative suppliers are plentitul because of standardization of the product.The purchased product re presents a high percentage ot Aston's

A differentiated targeting strategy can help a marketer to achieve a bigger share of the overall market; this strategy Question 7 options: requires the use of advanced advertising techniques. is the cheapest option. rarely works. is likely more costly than an undifferentiated strategy. is ineffective without multiple brand names.

Sandy has been working with the same team now for a few months and has thought about quitting the team because of the conflicts involved. However, after today's meeting she felt much better about the team because the team was more committed to each other, committed to the team goals, and seemed ready to get to work. Which of the following stages

Philip got an email from his supervisor with compliments and praises for his work over the past few months. This is an example of a schedule of reinforcement. variable ratio continuous fixed ratio fixed interval variable interval
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Task 2 : Confined space - plant room 2 ( a ) Excluding emergency arrangements, explain why the confined space risks in the plant room were not well - managed. ( 1 5 ) Note: You should support your answer, where applicable, using relevant information from the scenario.V

The likelihood the original critical path ( s ) will change once the project is initiated is referred to as Question 9 Select one: A . Flexibility. B . Resilience. C . Sensitivity. D . Concurrent engineering. E . Rigidity.

Under the lot - for - lot ( L 4 L ) lot sizing technique as used in MRP , we would expect which of the following? 1 . A consistent lag of supply behind demand 2 . Minimized set - up costs 3 . Minimized carrying costs 4 . A just in time management philosophy 5 . Minimized quality problems

In the context of compensation strategies, which of the following is true about lag - the - market strategy? Question 1 6 options: It has its own pay structure irrespective of market scenario. It involves paying on par with market levels. It involves paying above market levels. It involves paying below market levels.

Is their advertising effective? In other words, is there a strong relationship between their advertising and revenue? Select one: a . Yes, their advertising is effective b . No , their advertising is not effective

Which file contains information on the efficiency and utilization of a work center? item master bill of material routing work center master

A project sponsor has specified that they want the deliverables at the end of the 1 2 th month from the project start date. This is an example of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Question 6 options: Constraint Scheduling Planning Assumption Deliverables

3 7 Content perspectives, also known as need - based perspectives, include all except which on Multiple Choice 0 0 : 2 5 : 0 8 Deci and Ryan's self - determination theory Herzberg's two - factor theory McClelland's acquired needs theory Equity theory Maslow's hierarchy of needs theory
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Multiple Choice Question Every Friday at XYZ Company is casual Friday and employees are asked to bring in a potluck dish to share in the cafeteria. This is an example of how XYZ Company uses to reinforce its casual and collaborative organizational culture. rituals symbols ceremonies stories
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The stakeholder theory operates on: a socialist premise that business has obligations to society at large. a network of tensions the competing internal and external demands that form the business context. the assumption that hierarchical decisions and command and control are best. the cooperation of all who have a vested interest in the success of
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A thajor role of an executive coach is to: help the person being coached find new employment. help uncover strengths of the person being coached. give top management a report about the capabilities of the person being coachect. help the person being coached become a better coach themselves.
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The layer of culture includes universal truths. surface hidden tactile invisible
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A message containing contractions and exclamation marks is most appropriate for _ _ _ _ _ . Multiple Choice communicating good news to a coworker delivering bad news to a high - stakes client a persuasive message to a company officer informing a vendor about a delay in payment

The q , is a body of law significant to business activities including sales, banking, and warranty. Federal Business Code Model Business Code Uniform Transactional Model Uniform Commercial Code Marketing Transaction Code ( E )
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Which feature of Instagram helps businesses connect with potential customers by using keywords summarizing a post's content? 2 points A ) Instagram Reels B ) Hashtags C ) Instagram Stories D ) Instagram Shop

True or False? Individuals become effective leaders by attending a few seminars and leadership classes and learning how to get people to do things. Question 6 options: True False

Identify / describe 3 strategies EACH to keep in mind when addressing the representative - - ( 1 ) During your visit ( 2 ) In a letter you write to them

For an airline, suppose that the average number of bags per customer is 1 . 6 , and the airline recorded 3 lost bags for 8 0 0 0 passengers in one month. Calculate EPMO.

please try to give correct answer 9 3 .

Which of the following activities is NOT part of the project closure process? Question 1 options: Initiating the next project Documenting lessons learned Archiving all project documents Releasing project resources

Which of the following is NOT an external failure cost? Which of the following is NOT an external failure cost? lost goodwill returned goods scrap costs to society

Which of the following is not an example of product innovation? Question 3 Select one: a . A new car design b . A new version of the Ipad c . A wind up radio d . A new accounting process adopted by a firm.

A supermarket is typically at the level of a supply chain. supplier retailer manufacturer distributor
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1 . What is the purpose and importance of routine security of operations 2 . What are the control principles that are part of security of operations? 3 . How do you implement and enforce operational controls? 4 . What is the purpose and application of process architectures? 5 . What differentiates the operational strategic plan from the strategic

3 . 2 Organisations with impressive customer service scores, for instance, subscribe to the importance of employees ? * * empowerment. Explain what they do to encourage employees. ( 8 )
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1 points Brownies Inc. signs an instrument that promises to pay Chocolate Company a certain price, with interest, for a shipment of refined cocoa. By the terms of the instrument, it must be paid on its presentment, but no time for payment is specified. This instrument is a . nonnegotiable, because no time for payment is specified. b . negotiable.
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The changes in views about girls and women s roles should have suggested a ( n ) _ _ _ _ _ _ _ _ _ _ blank to Mattel s planners. Multiple Choice strength opportunity weakness strategy threat

The scope of survey depends on A . bjective B . Availability of time Resources D . All of these

The growth strategy whereby a 2 0 firm introduces a new product or service to a market segment that it does not currently serve is called: intensification. product development. diversification. market development. market penetration.

Firms that develop strategies to change the environment, instead of assuming that strategic options are bounded by the current environment, are being _ _ _ _ _ _ _ . Question content area bottom Part 1 A . passive B . cautious C . proactive D . shortsighted E . reactive

Of the 7 principles of Inclusive playground video list 3 that were included:Group of answer choicesProper height, weight and fall spaceBe fair, smart & comfortableUse bright colors, low level activities, and electronicsAlways have a buddy, check for safety, have a video cameras to monitor

A predictive analysis assesses what is happening currently and in the past. helps determine what should happen to meet goals or objectives. helps understand why an outcome occurred. forecasts what might happen in the future.
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True or false: UC protects from retaliation employees who report incidents of workplace violence? Select the appropriate response, then click the Submit button or press Ctrl + Alt + S . True False
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The response rate to a survey is usually expressed as a percentage. Select one: True False
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Clara opened a nail salon last year. She originally started with four employees, but now she anticipates that she will need ten full - time employees and two part - time employees. Her business is next to a small caf that recently opened with ten employees. Clara s nail salon and the adjoining caf are examples of how small businesses _ _ _ _ _ _ _

Through collective bargaining, the _ _ _ _ _ Question 1 8 options: a ) union and nonunion members combine forces in negotiation. b ) craft and industrial unions combine forces in negotiation. c ) union workers must accept contracts negotiated by their representatives. d ) contracts are worked out between representatives of the union and employer

With long lead times and predictable demand, firms can use a lean supply chain strategy. Group of answer choices True False

Many organizations no longer have a clearly defined home market. Nor do they have home - office staffs. Instead, multicultural managers operate out of facilities located all around the world, bringing diverse cultural perspectives to their brands and operations. They are truly q , A ) global organizations B ) international subsidiaries C ) export
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Please show me how to create the model in Excel. There have been many advancements for materials used in cars that can make the car lighter and more fuel efficient, while not sacrificing safety. A car manufacturer is considering design changes in its top - selling car to reduce the weight of the car by at least 4 0 0 pounds to improve its fuel
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Legal Environment of Business - Consumer Protection Cardio, Inc., makes and sells Drawdown, the most prescribed name - brand heart medication. Emitate Corporation has the potential to make a generic version of the same drug. Cardio pays Emitate not to sell its product. This is most likely A a deal that neither restrains trade or harms competition
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Peter is a non - union employee at the Electric Company. Most of the employees at the Electric Company are unionized. The union at the Electric Company has negotiated very good benefits. Even though he is not a union member and he does not have to pay union fees, Peter receives all the benefits that the union has negotiated. Peter's behavior is an
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Mariana is discussing the forensic workstation cubicles with her new contractor, Emma. Emma asks Mariana what typ cubicle she wants for the workstations: open or closed. Mariana says, "Closed, of course. There is no other way to make them." Why would Mariana tell Emma that workstation cubicles must be closed? a . An open workstation allows for too
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When purchasing beef or pork it can be helpful if the consumer remembers that A . A yield grade can give an approximation of the amount of lean meat on the carcass in proportion to fat, bone, and other inedible parts B . Although the grading of meat is mandatory by the USDA, it can also tell a lot about the quality of the meat we are buying C .
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