Business process for resolving customer complaints

Create process for team members to follow and resolve customer complaints in the business.

1)Outline the specific process used in the business to:

a.Acknowledge the customers' position

b.Discuss the importance of staff considering the complaint properly

c.What action should be takento prevent escalation of a complaint

d.Detail the importance of other team members being informed of outcomescomplaint

e.Identify solutions to enhance response to future issues

2)Outline the instructions or information team members will be given about the process.