Business Scenario

E$-$commerce has now become an essential part of life, with Flipkart being a key player in that space.

Flipkart allows you to order a variety of products, from small items to quick mart $-$ like mobiles, laptops,

and lifestyle products to large appliunces such as TVs$,$ washing machines, and refrigerators, as well as

groceries. You can select the desired quantity from the online stock and add the chosen items to your cart.

saving time otherwise lost in long billing queucs.

Founded in $2007,$ Flipkart has grown to be one of the most sought$-$after e$-$commeree platforms in India.

The company employs around $20,000$ people acroos its fulfillment centers, middle$-$mile operations, and

last$-$mile hubs. Depending on the season, the workforce can vary between $12,000$ and $40,000$

employees.And with Quick mart in full swing we are all excited for the successful journcy $.$

By the end of December $2024,$ with the support of Flipkart's already established Supply chain, aims

towards Automated Supply Chain Management Operations.

Flipkart strives to become the leading and sustainable platform delivering value and unparalleled

customer experience in the country by the end of $2025.$

The team is keenly looking to scale up the transacting eustomer base by providing a superior customer

experience. But the business is facing a lot of supply chain delivery$-$related challenges which are

adversely impacting the customer experience.

Some of the Key Delivery Supply Chain issues that usually affect Customer Experience are $-$

Product Damage $/$ Package Damage

Quality of the Products not Good

Wrong Item Delivered

Promise time Breached $[$Late delivery$]$

Automation and its Scope in details

Deliverable

If you are onboarded to structurally solve this case, what are the top $5$ questions that you will ask to

further understand the problem statement be fore you can recommend solutions?

List down the Top $5$ Questions in a document, and submit the same in PDF Format.

Please note that this is a reverse case$-$based assessment where ambiguity is intentionally maintained.