Question: c ) Customer solutions value proposition Using the objectives below, develop three strategy maps showing appropriate cause - and - effect linkages. Increase revenues. Increase

)

Customer solutions value proposition

Using the objectives below, develop three strategy maps showing appropriate cause

-

and

-

effect

linkages.

Increase revenues.

Increase customer satisfaction with employees' assistance.

Increase number of products cross

-

sold to customers.

Increase employees' customer relationship skill level.

Identify the order of the objectives

(

first to last

) .

Each objective can only be used once.

Objective

1

Answer

13

Increase customer satisfaction with employees' assistance.Increase employees' customer relationship skill level.Increase number of products cross

-

sold to customers.Increase revenues.

Objective

2

Answer

14

Increase customer satisfaction with employees' assistance.Increase employees' customer relationship skill level.Increase number of products cross

-

sold to customers.Increase revenues.

Objective

3

Answer

15

Increase customer satisfaction with employees' assistance.Increase employees' customer relationship skill level.Increase number of products cross

-

sold to customers.Increase revenues.

Objective

4

Answer

16

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