Balanced scorecard objectives, cause$-$and$-$effect linkages for different value propositions

a$)$ Low$-$total$-$cost value proposition.

Using the objectives below, develop strategy maps showing appropriate cause$-$and$-$effect

linkages to answer questions $i-$ iii.

Objectives can be used in more than one map.

Increase profit.

Decrease process defects.

Increase customer satisfaction.

Increase employees' process improvement skills.

Decrease cost of serving customers.

Increase revenues.

i$.$ Which of the above objectives would contribute to decreasing the cost of serving customers?

Enter in appropriate order $($first to last$).$

Objective $1$

Objective $2$

Final Decrease cost of serving customers.

ii$.$ Which of the above objectives would contribute to increasing revenues?

Enter in appropriate order $($first to last$).$

Objective

Objective

Final Increase revenues.