Question: ? _ _ _ _ c o s t s a r e i n c u r r e d w h e n

?____costsareincurredwhenproductsandservicesdonotconformtospecificationsandthisnonconformanceisdetectedbeforethebadproductsorservicesareshippedordeliveredtooutsideparties.
a.Appraisal
b.Internalfailure
c.Opportunity
d.Prevention

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