Question: C&A Fast Food has four activities in serving a customer: greet customer, take order, process order, and deliver order. Each activity is staffed by one

C&A Fast Food has four activities in serving a customer: greet customer, take order, process order, and deliver order. Each activity is staffed by one employee (for a total of four employees). The processing time for each activity is given as follows:

Activity Processing time per customer

Greet customer 5 seconds

Take order 25 seconds

Process order 45 seconds

Deliver order 10 seconds

- What is the average labor utilization?

- Assume demand is unlimited. If an additional employee is added to each of the activities Take Order and Process Order, what will be the percentage change in process capacity?

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