can anybody define notes in this? about 100 + words

Step 1 Activity Problem Identification 2 . Ranking TQM Process is through a six-step activity sequence, identified by the acronym 'PRAISE. Identification of improvement opportunities and implementation of Quality Improvement Process, (Stages 7 and 8) of the Elements Areas of customer dissatisfaction. Absence of competitive advantage. Prioritise problems and opportunities by Perceived importance, and Ease of measurement and solution. Ask "Why?" to identify possible causes. Keep asking 'Why?' to move beyond the symptoms 3 Analysis and to avoid jumping to premature conclusions. Ask 'What?' to consider potential implications. Ask 'How much?' to quantify cause and effect. Use creative thinking to generate potential solutions. Operationalise these solutions by identifying - 4 Innovation (a) Barriers to implementation, (b) Available enablers, and (C) People whose co-operation must be sought. Implement the preferred solution. 5 Solution Take appropriate action to bring about the required changes. Reinforce with training and documentation back-up. Monitor the effectiveness of actions. Establish and interpret performance indicators to track progress towards objectives. 6 Evaluation Identify the potential for further improvements and return to Ston