can ayone answer the each and every question please in a detailed manner please

Provide answers to all of the questions below: 6. List at least two benefits of an effective complaint-handling system for businesses and con- sumers and the standard steps that you would use to effectively deal with a customer com- 1. Explain the purpose of the Australian Consumer Law and how it protects consumers' rights. plaint. 7. Explain the concept of service standards and their importance. Identify two examples of ser- 2. Outline the consumer guarantees that apply for both products and services under the Austral- vices standards. ian Consumer Law. 3. List the types of products and services covered by the consumer guarantee. 8. Explain why a company committed to best practice customer services may choose to meas- ure its service standards. 4. Explain why it is unlawful for a retailer to display a sign to say that no refunds are provided. Explain the concept of public relations as a method of marketing communication. In your an- swer, explain how it can be used as a form of product and/or service promotion. 5. Discuss whether consumers are legally entitled to a refund or replacement if they change their mind when buying a product or service. 9. Describe five methods through which a company can promote its products. Explain what information is commonly found in an organisation's complaints policy and pro- cedure