Question: can someone please help me answer this 1 2.2 Service Design Element? Have you got a ZipCar? Discuss the structural elements and managerial elements for

can someone please help me answer this

1 2.2 Service Design Element? Have you got a ZipCar? Discuss the structural elements and managerial elements for developing the ZipCar Service. Structural: delivery system, facility design, location, capacity planning Managerial: information, quality, service encounter, managing capacity and demand

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