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Incorrect Question 22 0 / 1 pts Which of the following is the reason a salesperson has a key role in training customer personnel? The training sessions can be used as an opportunity to persuade the buyer to provide referrals and buy more products. Incorrect. Adding value should always be a priority with any salesperson. See 9-3: Ensure Customer Satisfaction The salesperson is solely responsible for customer training even when the product is technical. The salesperson knows the customer best. The salesperson is more qualified than technical experts. The price terms of service agreements always include customer training, and it is the salesperson's responsibility to fulfil all service agreements. Incorrect Question 10 0 / 1 pts Which of the following questions must a salesperson ask when developing a service strategy? Should we reduce the quality of service to reduce prices? How quickly can we move from one buyer to another? What can we sell to buyers in addition to the products already being bought? How can customers help us in expanding our business? Incorrect. A service strategy asks salespeople to identify their business and customers and what the customers want and what is important to them. See 9-5: Work to Add Value and Enhance Mutual Opportunities How do customers rate us in terms of their expectations? Incorrect Question 9 0 / 1 pts Which of the following is consistently cited by customers as one of the primary reasons they stopped buying from a company? High prices Poor product quality Incorrect. Many buyers feel neglected once they place an order with a company. See 9-3: Ensure Customer Satisfaction Lack of choices O Poor service Poor location of the store Incorrect Question 4 0/1 pts Which of the following statements is true of service enthusiasm? It helps build reputation It does not require a service-minded corporate culture. It helps minimize critical encounters with customers. Incorrect. By understanding the benefits of service enthusiasm and the rewards of proper spirit, sales organizations can ensure consistency and exceed customer expectations. See 9-5: Work to Add Value and Enhance Mutual Opportunities It is a core component of the traditional sales process. It does not help generate profits, Incorrect Question 1 0 / 1 pts In the context of sales, the lifeline of an organization today is repeat business social selling Incorrect. Salespeople's post-sale service behaviors are positively related to relationship quality and share of customer business. See 9-1: Assess Customer Satisfaction Oniche marketing Ocold canvassing sales forecasting