can u please answer it and tell me the reason

Question 16: Acceptable corporate quality goals are normally drived from: a. The quality department b. Identified quality benchmarks c. Top management objectives d. The quality council Question 17: As a leader of a quality improvement project, which of the following is the most important consideration? a. Build team commitment and confidence b. Minimize the impact of opinions outside the group c. Reduce the opportunities for discussion d. Encourage team members to defend their positions