Can you help me brain storm about additional costs, which are more important and whether they are tangible or intangible?

Analyze costs and benefits for a tablet pc. Study the categories included in the cost-benefit analysis described in table 9-2. Think about how these categories apply to the purchase of a tablet pc for personal use. What additional categories of costs or benefits would you add to Table 9-2 for a tablet PC? Which cost categories do you think are most important in the purchase of a tablet PC? Are the benefits categories you listed tangible or intangible benefits? Explain why.

Table 9-2

(continued) Costs of Solution Benefits of Solution Operating costs Increased revenue opportunities . Equipment lease or rental . New products or services for clients 400 . Personnel (salaries and benefits) . Expanded markets (new clients) . Computer supplies and materials . Increased volume of business transactions . Hardware and software maintenance . Ability to raise prices due to higher quality of . User training products or services Intangible benefits . Ability to take advantage of new technology . Improved image of the organization . Improved service to clients . Technology that is easier to learn and use . Higher employee morale Table 9-2 Cost-benefit balance sheetCosts of Solution Benefits of Solution Acquisition costs Reduced expenses . Computer equipment . Less expensive hardware, software, or network . Software applications or licenses connectivity Software development (programming) . Fewer personnel required to operate system . Computer services . Lower manufacturing or inventory costs . Supplies and materials . More efficient use of staff time or equipment . Time to implement solution (productivity) . Administrative costs . Faster response to client needs . Unanticipated costs