Capstone Project Description:

For this Capstone project, write 2 to 3-page report defining what a Support Base System is and clarifying how companies use them. Explain the purpose and the benefits of using such a system. Start by giving an example of a first-generation Support Base System and report on how it has evolved; give examples. Make sure to include proper citations of your sources.

Begin by answering the following questions in your own words:

1) What is the difference between a client and an end user?

2) What are the different types of end users?

3) What is Tier 1 and Tier 2 IT support? Tier 3 IT Support? Tier 4 IT Support?

4) What are some of the customer support software commonly used in the industry?

Note: Please answer in your own words and not copy and paste from the internet, as plaigarism tool will be used. I will be giving positive feedback and thumbs up if done well and all 4 questions answered separately. Thank you in advance!!