Question: please help me this. i will rate you good Capstone Project Description: For this Capstone project, write 2 to 3-page report defining what a Support

please help me this. i will rate you good

Capstone Project Description: For this Capstone project, write 2 to 3-page report defining what a Support Base System is and clarifying how companies use them. Explain the purpose and the benefits of using such a system. Start by giving an example of a first-generation Support Base System and report on how it has evolved; give examples. Make sure to include proper citations of your sources. Begin by answering the following questions in your own words: 1) What is the difference between a client and an end user? 2) What are the different types of end users? 3) What is Tier 1 and Tier 2 IT support? Tier 3 IT Support? Tier 4 IT Support? 4) What are some of the customer support software commonly used in the industry

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