Case $1$A$-$Communication

$[$Note: The first scene takes place about eight years ago, before Presto, when people had to buy monthly

Metropasses at Subway stations in Toronto $...7$

Kevin Van Rosstien lives in the Yonge and Eglinton neighbourhood of Toronto. He takes the subway

downtown to work and back each day. In the past five years or so$,$ he's noticed that the trains and stations

are often overcrowded, and that this is leading to all sorts of issues.

Today, Kevin is heading out of his condo at $8$:$10$ am$,$ heading for the Eglinton subway station. When he

gets there, there is a line$-$up leading up the stairs towards the doors on Yonge St$.$ The people in the line do

not look happy. Kevin remembers that because it's the first of the month, these people are probably

waiting to buy metropasses.

"Can you sell the passes any slower?" one woman shouts, towards the front of the line.

The employee in the collector booth hears the woman, but keeps doing his work. Other people in the line

have various reactions: most turn around to look at the woman who did the shouting, and some are

nodding in agreement, while others, like Kevin, look embarrassed that she would shout her thoughts out

loud.

"I mean, it's not like it's rocket science selling passes$-$just make change and hand them out. Come on$!"$

says the same woman, again, very loudly, as if she wants everyone in the station to hear her thoughts.

The employee in the collector booth decides to reply. He turns on the speaker that allows him to be heard

outside the booth.

$"$I$\text{'}$m doing my job, thanks," he says, through the speaker. "People who want to pay cash on the first of the

month will find lines $-$ it's just the way..." but before he can stop, the loud woman in line speaks over

him.