Question: Case 1- Relationship between group cohesion and group performance norms Smith has just been appointed as manager of a production team that operates the 11:00

Case 1- Relationship between group cohesion and group performance norms

Smith has just been appointed as manager of a production team that operates the 11:00 pm to 7:00 am shift in a large manufacturing firm. As an experienced manager, Smith is concerned that although the team members really like and get along with one another, they appear to be restricting their task outputs to the minimum acceptable levels.

Question 1 (5 marks)

What could Smith do to improve staff productivity in this situation? (2.5 marks)

Do you agree that cohesive teams always work better and produce better results? Support your answer by using the above case. (2.5 marks)

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