Case 10 2 TV Gadgetry 1 Help McDavis with the analysis by calculating KPIs for (a) Unit fill rate (b) Fulfillment accuracy (c) Document accuracy (d) On time dispatch and (e) Productivity 2 Compare your KPIs to the following TVG goals and comment on the problem areas KPI GOAL Unit Fill Rate 95 Fulfillment Accuracy 98 Document Accuracy 99 On time Dispatch 95 Productivity 135 units shipped per labor hour 3 Based on your KPI calculations, what is the perfect order index for your TVG

Question: Case 10.2 TV Gadgetry 1. Help McDavis with the analysis by calculating KPIs for (a) Unit fill rate; (b) Fulfillment accuracy; (c) Document accuracy; (d)

Case 10.2 TV Gadgetry 1. Help McDavis with the analysis by calculating KPIs for (a) Unit fill rate; (b) Fulfillment accuracy; (c) Document accuracy; (d) On-time dispatch; and (e) Productivity.

2. Compare your KPIs to the following TVG goals and comment on the problem areas:

KPI	GOAL
Unit Fill Rate	95%
Fulfillment Accuracy	98%
Document Accuracy	99%
On-time Dispatch	95%
Productivity	135 units shipped per labor hour

3. Based on your KPI calculations, what is the perfect order index for your TVG?

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