case : Loan Processing at Capital One

How many loans on average do Capital one funds currently, i.e. before the marketing campaign?

1. What is the current capacity of the capital one loan processing system?
2. What is the current utilization of the process?
3. Now they are planning to fund 700 loans per month, which step would be the bottleneck? What would be the implied utilization of the bottleneck?
4. You see some are working fewer number of hours, while other work longer. Just think what would be the feasible number of hours to be worked every week, and how would that improve the process?
5. That is not enough, you not all workers are equally good, some are productive (get more done per hour) others are less so. How would your process improve if you increase the workers' productivity? Remember, this should be cumulative improvement above and over what you suggested in question 5 above. Similarly, all the changes you suggest below should also be cumulative.
6. There are some problems with quality. 10% of the applications need to be reworked. How would your process improve if you improve the quality?
7. You also see that all the loan process initiated to not end up being funded. There are significant dropout rate? How far can you reduce the dropout rate and how much of this reduction will improve your process?
8. Can you balance the line, by moving some workers from one step to another?
9. Finally, even after all the improvements if you decide the capacity is not enough, you can suggest additional workers should be brought in. You should point out in which step you need the additional workers.