1. Case One Sandwich Caravan & Operational Plans

   The Case - One Sandwich Caravan Company is a sandwich shop that sell one type of sandwiches only, meat. Employees are highly trained in making sandwiches and dealing with customers. Customer is always right and Employees must be highly polite with customers are some motto's that every employee knows very well. New employees are trained to follow 7 steps of how to make the sandwich and deliver it to the customer. They are even trained on how to put sandwich condiments (substance such as salt, mustard, or pickle that is used to add flavor to food) on the sandwich in the same order. As part of their training, employees fully aware that they are not allowed to raise their voice or shout at a customer, even if the customer is wrong- as such an act will lead to receiving an official warning. Lately, the company is planning to introduce a one time, chicken sandwich. Both customers and employees are eagerly waiting for the new sandwich. However, nine smaller plans must be completed to enable the introduction of the chicken sandwich. Employees rarely leave the sandwich company as they are extremely satisfied. Accordingly, the company enjoys one of the lowest employee turnovers in the industry.

2. Question 1

   Explain how the One Sandwich Caravan is applying Standing plan and its components. Your answer should provide evidence from the case of each of the three standing plan components. It should include:

   • a. Evidence is provided by specifying each component title and then rewriting the statement from the case that corresponds to the component type. [3 Marks]
   • b. Explanations of your answer by specifying the reasons for the classification of your selected evidence. [3 Marks]

Question 2 Explain how the One Sandwich Caravan is applying Single-Use Plan and its components. Your answer should provide evidence from the case of each of the Single-Use Plan components. Is should include two parts:

a. Evidence is provided by specifying each component title and then rewriting the statement from the case that corresponds to the component type. [2 Marks] b. Explanations of your answer by specifying the reasons for your classification of the selected evidence. [4 Marks]

Question 3

As a consultant to One Sandwich Caravan Company (OSCC), you are required to explain to the manager how each of characteristics of effective planning will be applied in the management of the OSCC planning process. Specify each characteristic and fully explain its application. "Note that the effective planning characteristics are not in the case"

Question 4

Imagine that you have established your own business, define the nature of your business, and describe how you are going to Implement the four Managerial function in your business? Your answer should include the following:

• a) Explanation of each managerial function. [2 Marks]
• b) Explanation of how you would implement each managerial function. [2 Marks]
• c) Explain how would you ensure effectiveness of your decisions. [2 Marks]
• d) Explain how would you measure efficiency of usage of resources. [2 Marks]

Question 5

Compare between representativeness and illusion of control decision making biases and give example of each. Your answer should include the following:

• a) Explanation of two above decision-making biases. [2 Marks]
• b) Real life example for each bias that happened to you (DO NOT use the same examples in the book or slides). [2 Marks]