Case questions:

$1.$ Develop a snapshot of the key cultural differences and similarities between the Netherlands and Argentina that you could give to a colleague travelling to these countries. In what ways might these differences reduce message clarity in the exchange between Roos Dekker and Javier Guti$$rrez$?$

$2.$ Using the AIA model of interpersonal communication from chapter $5,$ diagram the communication episode or cycle involving Dekker and Guti$$rrez$.$

$3.$ In your view, what was Dekker$$s principal intention in sending her original message? What was Guti$$rrez$$s principal intention in responding to Dekker$$s message?

$4.$ What, if any, cultural assumptions did each make about the other in composing their messages? Were these assumptions accurate?

$5.$ Is there any evidence of culturally mediated cognitions $($or information processing$)$ involved in this interchange, as described in chapter $5?$ If so$,$ where?

$6.$ Is either party in this exchange of memos violating any protocols or requirements concerning culturally$-$mandated communication behaviors, as described in chapter $5?$ If so$,$ where?

$7.$ Is there any evidence of communication downgrades or upgrades involved in this interchange, as described in chapter $5?$ If so$,$ where?

$8.$ After reading Guti$$rrez$$ response, what are Dekker$$s options? If you were Dekker, what would you do$?$ How would this improve current and future communications between the two?

$9.$ Throughout this on$-$going virtual dialogue, why didn$$t someone just pick up the phone, or use Facetime or Skype, and contact the other person?

$10.$ What are the principal lessons from this case for managing virtual teams?