Question: Case Questions: 1. How do information systems projects get started in organizations? 2. Research customer loyalty programs in retail firms. How common are they? What

Case Questions: 1. How do information systems projects get started in organizations? 2. Research customer loyalty programs in retail firms. How common are they? What are their primary features? 3. What do you think Jim's next step would be? Why? 4. What do you think are the possible options of Jim as sources of the new system? 5. Why would a systems analyst new to a company be a good choice to lead an important systems development effort

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