CASE STUDY $10-1$ SYSTEMS DEVELOPMENT AT SEB LATVIA

Skandinaviska Enskilda Banken $($SEB$),$ one of northern Europe$$s largest banking groups, operates in several countries, including Germany, Poland, and Russia. In the past, many of SEB$$s decisions were made as a result of an approval process that involved circulating paper documents. In addition, important data was stored on decentralized systems that were accessible to only certain decision makers. Delays and bottlenecks resulted, with a consequent effect on the speed and effectiveness of customer service. To solve these problems, SEB Latvia chose the IBM Lotus Domino messaging and collaboration platform. After the system was installed, Exigen $($an IBM business partner$)$ and the SEB Latvia$$s IT team started working with users to gather requirements and automate processes to increase efficiency. The Lotus system now provides centralized information access via a Web interface that all decision makers can use.

Answer the following three questions.

a$.$ What processes did the Lotus platform automate and streamline?

b$.$ What are some of the benefits of the new Web interface?

c$.$ Which of the development methods discussed in this chapter would be most suitable at SEB Latvia?