Case Study 1 -15% Review your notes, the chapters, read the article and answer these questions: 1. What do you think is the most important new trend in Customer Service? 2. How would you implement this trend in your own business? This assignment is DUE BEFORE 8:00 PM Sept 29 Please put your doc.docx or .txt document (PDF-5%) into the Turnitin box below Students must sign the "Learning Contract" in week 1 to receive marks Only assignments uploaded to Turnitin will be marked You must write your own answers - All papers will be screened for plagiarism. . . You must write the assignment using your own words and using your own original thinking or analysis If you use any secondary sources (work published by an author on websites, or in books, journals or magazines) they should be there to support your own original words and thoughts, not to replace them If you use secondary sources you must use the processo citation 1) put quotation marks (" ") mound the text that is from another source 2) putin-text references in brackets following the citation and using the APA citation style 2 puta Reference List at the end of your assignment sliving a detailed and alphabetired description of your secondary sources listed according to APA style You must take these steps to protect your own world 1. Do not share your assignment with anyone! If you give a classmate your work to look at even if you have not given them the permission to copy, you have participated in plagiarism and will be charged for it! 2. Change your Schoology password so that it does not match your Hanson Student ID number. If you fail to do so and someone gets access to your Schoolosy account and coples your work, you will still earn a plagiarism/cheating charge for enabling it to happen. 3. Protect your digital devices: if you share a computer/tablet with others, make sure that you have a separate login just for yourself and/or store your work on an external memory device like a usb. if you do not do so and someone coples your work, you will still carna plagiarism/cheating charge for enabling it to happen