CASE STUDY $1$: Harmony Tech Inc. $-$Bridging the Generational Gap $(20$Marks$)$Background:

Harmony Tech Inc. is a mid$-$sized technology company that has experienced substantial growth over the past decade. The company is known for its innovative products and solutions in the tech industry. With this growth, Harmony Tech's workforce has become increasingly diverse in terms of age, with employees spanning from Generation Z to Baby Boomers.

Challenges:

Recently, Harmony Tech has been facing some organizational behavior challenges related to intergenerational dynamics:

$1.$Communication Styles:

Younger employees prefer informal communication methods, such as messaging apps, while older employees prefer face$-$to$-$face meetings and email.

Miscommunication and misunderstandings have become common.

$2.$Work Ethics and Values:

Younger employees value work$-$life balance and may see older employees as workaholics. Older employees may perceive younger colleagues as lacking commitment.

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$3.$Leadership Styles:

Harmony Tech's leadership team is predominantly from the Baby Boomer generation and may not fully understand the motivations and expectations of younger employees.

This has led to a perception of a generation gap in leadership decisions. $4.$Resistance to Change:

Older employees may resist adopting new technologies and processes, while younger employees are eager to embrace change.

Resistance hinders the company's ability to adapt to evolving industry trends.

Case Study Questions: CLO $1,$CLO $5$

$1.$Analyze the Organizational Behavior Issues: Apply relevant organizational behavior theories or concepts to explain the issues faced by Harmony Tech Inc. concerning intergenerational dynamics. How do these issues impact the organization?

$2.$Recommendations for Improving Intergenerational Dynamics: Provide specific recommendations for Harmony Tech Inc. to address the challenges related to communication, work ethics, leadership, and resistance to change. How can the organization bridge the generational gap?

$3.$Change Management Strategies: Suggest change management strategies that would be effective in implementing the recommended solutions. How can the organization ensure successful adoption of these changes?

$4.$Measuring Success: Define key performance indicators $($KPIs$)$that Harmony Tech Inc. can use to measure the success of the implemented strategies. How will the organization know if the intergenerational dynamics have improved?

Conclusion: Summarize the key points of your analysis and recommendations. Reflect on the potential impact of addressing these organizational behavior issues.

With references please.