Question: Case study 1. Is technology by itself enough to ensure high-quality customer service? 2. What are FedEx's estimated annual savings from using information technology? 3.

Case study

1. Is technology by itself enough to ensure high-quality customer service? 2. What are FedEx's estimated annual savings from using information technology? 3. What are two examples of information technologies used by FedEx? How might these technologies help FedEx maintain a competitive advantage

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