Question: Case Study 1: Toyota: Service Chain Management (Note: Please focus on Toyota's operations in Japan and the United States.) Question 1: Please describe the network

Case Study 1: Toyota: Service Chain Management

(Note: Please focus on Toyota's operations in Japan and the United States.)

Question 1: Please describe the network that Toyota has created to provide a reliable supply of service

parts to dealers in an efficient manner.

Question 2: Please describe how the company (Toyota) proactively helps dealers improve their service

offerings to customers.

Question 3: Please discuss how Toyota uses advanced technologies, such as e-commerce and telematics,

to build strong relationships directly with vehicle owners.

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