Case Study 2

Overcharging customers

Abdullah is a manager in one Restaurant. Twenty two people are working in the restaurant. Some are cooks. Some are suppliers. Some are customer care in-charges and so on. Owner of the company rarely comes to the restaurant as Abdulla manages the business very efficiently. Also he is very pleasing in behaviour.

Some days, he gets some mega order like wedding parties, celebration etc. Usually he takes normal charges from customers. But big party bills he manipulates the amount and get more money. For example, for one chilli-chicken normal price is R.O.2.500, but in party bills he charges R.O. 3.500. In many items he does do like this and get a good money. This money he never gives to his owner. Nor does he take anything from this. Instead he gives this to his staffs who work hard for the success of the restaurant.

Do you think that what Abdullah is doing is ethical when he gives the extra money to his staffs?

1. If you are the owner of the restaurant, will you agree with Abdullah?