Case study 3 Delegate s' Tasks The following are descriptions of situations observed by during the audit of an organization against the requirements of ISO 9001:2015, ISO14001: 2015 and ISO45001: 2018. These contain descriptions of situations where a nonconformity report MAY be raised or further investigation may be required. The delegates, working in teams should review the descriptions the scenarios and take one of the two following actions: a) Where there is evidence of nonconformity prepare nonconformity report b) Where there is insufficient objective evidence to raise nonconformity outright, develop an audit trail

1. The auditor was doing the surveillance audit for the Company called XYZ on 19.06.19. During the audit, the auditor was verifying the aspect/impact analysis of the company activities. MR told that all the aspects are identified and impact has been reviewed for further improvement. After this discussion, Auditor visited the shop floor for short tour. During his shop floor visit, he found a compressor at a corner. MR explained that this compressor was just bought 5 months ago and has no direct impact to his process and this compressor is for the company's assembly operation. The auditor found that the new operation is implemented and has not been taken into consideration at the last aspect/impact analysis.

2. Auditors found out from the Management Representative that the HR Department has been assigned 3 quality objectives. When interviewed, the HR Officer replied that he is aware of the quality objectives. He even has the objectives for his department proudly displayed in the common area. Checks with a few staff in the HR Department revealed that they are not aware of such objectives.

3. During his visit to the production area which is at 1st floor, the auditor found some chemical spill on the floor. The Production Manager Mr.Lim explained that this chemical is not harmful and does not cause any fire. The auditor requested Mr.Lim for the SDS. Mr.Lim quickly ran into the office which is on the 3rd floor and found the SDS which is valid until 20.05.2018.

Then he rushed back to the 1st floor and showed the SDS to the auditor. Auditor found that the chemical is highly flammable and questioned the SDS validity. Mr Lim replied that every time he updates the MSDS, there is no change, so he does not want to "waste his time".

4. Based on the consultation and communication procedure OHS342-8900 Rev A, the monthly safety committee meeting is to be held with presence of representatives from the Production, Logistics, Facilities as well as executive members. The auditor found out that in the month of Jan and March 2020, none of these members are present and the meetings were conducted per planned. Upon clarification, the committee chairman highlighted that these members were prevented to attend the meeting as there was a line shutdown issue and staffs need to standby at the respective production area.

5. The auditor was verifying the toxic waste disposal process. The MR showed the collection report given by the toxic waste collector. The auditor asked the MR whether this collector poses any valid NEA license. MR replied that few months back they use licensed collector, which was very expensive. The company management asked him to look for cheaper options. So he found this collector who is very cheap and started to use this collector as his service is much better than the previous one. The auditor verified the legal requirements and remembered that this toxic waste must be disposed through licensed collector.

6. At the kitchen store, the auditor noticed that there were no tags or labels to identify the status of eight bottles of orange juices. Based on his last visit six months ago, the auditor remembered that he saw tags being used to identify the status of newly purchased bottled juices in the refrigerator. The Assistant Chef (who was recruited four months ago) explained that there was no need to use identification tags as these are actually expired juices that will not be served to the hotel guest.

7. The auditor was verifying the Management Review minutes which was dated 14.12.2019. In the Management Review minutes, the MR addressed that the next Fire drill and chemical spill drill had been scheduled in Feb 2020. When the auditor asked for the 2020 Fire drill record, the MR replied that the fire drill had been postponed to next year. The auditor verified the procedure and found that the fire drill and chemical drill must be carried out on a yearly basis