Case Study A: Hungry Koala Hungry Koala is a sharing economic company which aims to provide the fastest food delivering door-to-door in Australia. As it just has been established since last three months, the company is expecting to continue to expand the reach of mobile application improvement for both customers and riders. Therefore, the company has set up a project to be succeed its goal as followed. Hungrykoala e Enhancing and implementing the quality of Mt ProjectManager James Lemononado Application A. Project Scope: I Enhancing a new mobile application for Hungry Koala Il. Providing a training to Hungry Koala's employees, riders, and relevant parties regarding the usage of the application. B. Expected Outcome: I The mobile application will quickly connect nearby restaurants for customers Il Enhance communication efficiency between Hungry Koala employees and riders when the riders encounter any unexpected events during their rides. Il Reduce communication costs IV Prevent miscommunication V. Increase high standard and customer satisfaction VI Boost company's gross profit and revenue C. Strategic Alignments: I Hungry Koala aims to reduce and save its long-term operational costs Il. Enhancing on the competitive advantage over its competitors in Australia . Improve customer experience D. Schedule/Timeline Planning Commence: 8 September 2021 Date to complete Project: 17 August 2021 Date to deliver: 9 November 2021 Delivery Complete: Continuous Service E. Key Milestones Task Duration StartDate Complete Predecessors Date project planning 8/9/21 81721 ] project scope planning 3days 8/9/21 8/13/21 stakeholder identification adays B/14/21 81721 2 stakeholder training and procurement ~ Odays Fri8/17/21 8/17/21 3 of required equipment Py $94154 378 962 | RTO: 40747 | CRICOS: 039048 REACH 3/ COMMUNITY COLLEGE project implementation 9days 8/20/21 8/30/21 application development 3days /2021 8/22/21 4 testing of output 4days 8/23/21 8/28/21 6 finalization and effecting identified 2days /2921 8/30/21 7 issues Summary #2 Complete Odays 8/30/21 8/30/21 8 project review, evaluation and closing ~ 7days 9/1/21 9/11/21 review of the project process 3days 9/1/21 9/4/21 9 correction and amendment 2days 9/5/21 9/6/21 project closure and handover 3days 9/8/21 9/11/21 F. Estimated Budget Task/Activity Estimated budget The total of budgetary cost of planning all the project activities (the $ 10,000 planning phase expenses) Total expenses to be incurred for the Capital purchase (delivery) $25,000 Operational expenditure (all planned expenses to be incurred during $ 35,000 execution) (delivery) Contingency (all unplanned shortcomings during project execution) 20% $ 10,000 Total 80,000 G. Critical Success Factors I dose monitoring of all the project activities Il. flexibility to change (effective change management) . effective communication skills IV, close stakeholders' engagement H. Change Control Policies and Procedures The purpose of this change management procedure i to manage change requests so that approved changes will be controlled, ensuring the project remains on schedule, within budget and provides the agreed deliverables. The primary objectives of change management are to manage each change request from initiation through to closure * process change requests based upon direction from the appropriate authority * communicate the impact of changes to appropriate personnel Hobart TAS 7000 P e +94154 376 962 | RTO: 40747 | CRICOS: 039048 REACH 4 COMMUNITY COLLEGE RNe allow slight changes to be managed with a minimum of overhead. Policy The use of the formal change management procedure will be required when any changes are appeared which impact previously reviewed, approved, and published project deliverables. The documentation and tracking of all change requests will be managed using the defined procedure and facilitated using the change management log. A multi-tiered approach will be used to approve change requests @ The Project Manager will make decisions to analyse and decisions to proceed with changes if the changes do not impact scope, budget or schedule or result in an increase in risk for the project. . Changes which do impact scope, budget or schedule will be forwarded to the Project Sponsor (Hungry Koala) for review and de ion.. Where the [functional owner] has the resources to absorb the impact of the change, the Project Sponsor will make the final decision, based upon the information provided by the Project Manager. The Project Sponsor, the [advisor], and [advisor] will discuss requests that may result in a significant change in scope, schedule, and budget, for example, the impact of the change cannot be covered by [functional owner] resources. This group will advise the project sponsor. The Project Sponsor (Hungry Koala) will make the final decision based upon the information provided