Case Study: Hungry Koala

Hungry Koala is a sharing economic company which aims to provide the fastest food delivering door-to-door in Australia. As it just has been established since last three months, the company is expecting to continue to expand the reach of mobile application improvement for both customers and riders. Therefore, the company has set up a project to be succeed its goal as followed.

Project Sponsor	Hungry Koala
Project Name	Enhancing and implementing the quality of Mobile Application
Project Manager	James Lemononado

Project Scope:

Enhancing a new mobile application for Hungry Koala

Providing a training to Hungry Koalas employees, riders, and relevant parties regarding the usage of the application.

Expected Outcome:

The mobile application will quickly connect nearby restaurants for customers

Enhance communication efficiency between Hungry Koala employees and riders when the riders encounter any unexpected events during their rides.

Reduce communication costs

Prevent miscommunication

Increase high standard and customer satisfaction

Boost companys gross profit and revenue

Critical Success Factors

close monitoring of all the project activities

flexibility to change (effective change management)

effective communication skills

close stakeholders engagement

Change Control Policies and Procedures

The purpose of this change management procedure is to manage change requests so that approved changes will be controlled, ensuring the project remains on schedule, within budget and provides the agreed deliverables. The primary objectives of change management are to

manage each change request from initiation through to closure

process change requests based upon direction from the appropriate authority

communicate the impact of changes to appropriate personnel

allow slight changes to be managed with a minimum of overhead.

Policy

The use of the formal change management procedure will be required when any changes are appeared which impact previously reviewed, approved, and published project deliverables. The documentation and tracking of all change requests will be managed using the defined procedure and facilitated using the change management log.

A multi-tiered approach will be used to approve change requests

The Project Manager will make decisions to analyse and decisions to proceed with changes if the changes do not impact scope, budget or schedule or result in an increase in risk for the project.

Changes which do impact scope, budget or schedule will be forwarded to the Project Sponsor (Hungry Koala) for review and decision.

Where the [functional owner] has the resources to absorb the impact of the change, the Project Sponsor will make the final decision, based upon the information provided by the Project Manager. The Project Sponsor, the [advisor], and [advisor] will discuss requests that may result in a significant change in scope, schedule, and budget, for example, the impact of the change cannot be covered by [functional owner] resources. This group will advise the project sponsor.

(a) As a project coordinator of Hungry Koala Company, develop and confirm procedures for a project authorisation.

(b) Identify at least three (3) relevant authorities for this project.

(c) Identify three (3) factors why it is necessary for a project manager to seek and obtain authorisation before proceeding each step in a project.

(d) Analyse three (3) required resources in this project and discuss with relevant stakeholders to obtain an authorisation to expend each resource.

(e) Explain the stages to confirm project delegations and authorities in project governance arrangements based on Hungry Koala project?

(f) Identify one of the project delegations and at least two (2) responsibilities for the project.

(g) Explain what is meant by project governance arrangements and why they are beneficial for a project of Hungry Koala.