Case Study: Answer the required. DO NOT ANSWER ANY OTHER QUESTIONS NOT LISTED.

Detailed constraints (time, cost, scope) and scope/out-of-scope boundaries

Project organizational structure

List of high-level milestones, no dates or budget unless specifically mentioned in the case

Project strategy, including project integration and quality management approach

Initial summary of risks and mitigation approaches

Signature lines/dates for evidence of approval by sponsor, PM, and key stakeholders only

You may include some text from the assignment case problem in certain categories of your charter/scope document as appropriate.

General Assignment Guidelines:

While you can use help gained from researching templates found online, your documents must reflect the content and scale of this project case only! Most templates found online contain too many steps that are not appropriate for project cases we will use in class. Please focus on this problem only and do your best to produce proper documentation on your own that you would actually submit on the job. You will be graded as though this were a professional assignment, so be sure you think

through what would be needed as though you were producing this for your boss! Note: Do not attempt to produce a schedule in MSProject or assign resources for this assignment. You do not have the necessary detail to produce a schedule, estimate times for tasks, or assign resources to specific tasks at this time and you will lose points if you do.

Dont get distracted with the technology solutionthink instead about what you, as a project manager, and your team should do, even if you dont know how the technology components or project steps will all be at this point. Try to imagine as much detail as you can. If you arent familiar with the technology concepts, technical terms or approaches, please ask for help.

There is no single, correct answer to this assignment. Rather than make you guess a predetermined solution, you need to think out the problem on your own and develop documentation that you consider best. Grades will depend upon what you have included, how you have structured the documentation; the way you have expressed expectations, constraints, deliverables, or other concerns; and the approach you have suggested for organizing and executing the work.

CASE PROBLEM Part 1:

Wilmonts is a top-ranked U.S. retail pharmacy company based in St. Louis, MO with more than 8,000 stores nationwide and in all 50 states, and employing more than 244,000 people overall.

The company has engaged in a number of innovative business practices, and now they are once again secretly considering breaking ground with an even newer conceptdelivering prescriptions and drugstore items by flying drone.

The concept isnt newa small firm named DroneTech in San Francisco announced the approach in March, and they are looking to develop a relationship with drugstores nationwide to launch the concept for real. Wilmonts may be the big break they are looking for!

The Operations Vice President (George Cranston) of Wilmonts wants to develop a pilot project to get something moving and see how this works. George will provide the funds and will oversee all aspects of this initiative. You are the project manager on Wilmonts business operations side who will manage the project generally for Mr. Cranston. Mr. Cranston has made an agreement with DroneTech CEO and founder Jordan Kempler to prototype this project in the San Francisco area, which is the home location of the DroneTech organization where it developed the system. DroneTech will customize its systems, interfaces and business process to conform to project requirements from Wilmonts.

Mary Pearson is the project manager for Wilmonts internal IT department, and she has been assigned by CIO James Connor to lead the information systems development that will be needed to support the initiative. Phillip Greenberg is the project manager at DroneTech who will work with you. Generally, from the operations perspective, the project will likely need to accomplish the following:

Develop a Wilmonts online order entry process that will allow customers in the San Francisco area to register their willingness to have a drone deliver their orders by means of online entry or smartphone entry. There will be significant restrictions on the approval of customers for this service, so there will need to be a segment of the process to allow Wilmonts management to approve the customer, send a confirmation to the customer, and so forth.

Create reports for Wilmonts management to provide information on sales, customer reactions, and key performance indicators that senior management will define for you.

Create communications for customers electronically through email, online, and through mobile alerts as the customer requests.

DroneTech will handle piloting the drones and delivery of the products. They already have processes that handle order entry, delivery confirmation, and a mobile app, but they need to be customized for Wilmonts so that customers dont see these as two separate companies. Eileen Seymour is the point of contact on the information systems side with DroneTech and will be overseeing the team on their side. A price for this system customization is not yet determined and the development of this proposal will be a part of your project plan. You will need to build in the contract negotiations between Wilmonts and DroneTech as you develop the project plan as well. Member of the legal teams of both organizations will assist you with this.

Ensure that the relationship between DroneTech and Wilmonts does not compromise the security of Wilmonts business information, the customers privacy, and the proprietary information about how Wilmonts will use the drones for delivery. You will work with Wilmonts information security management team to accomplish this, and William Scott is the project lead on that team for this project.

You will need to identify basic business process requirements and then determine your team members from the list of people given in this document as you move toward final project planning.

It has been determined that only four (4) Wilmonts pharmacies will participate in the prototype delivery system. These are in a close geographic area to one another, and they are in a non-city environment consisting mainly of suburban homes and small businesses. Customers in apartment buildings will not be permitted in the prototype due to delivery issues. You will need to ensure that the four participating pharmacies are fully ready to engage in this prototype by the time for first flight, and the drone deliveries need to be seamless enhancements to Wilmonts already top-quality delivery processes for customers.

The IT folks have determined that no additional IT infrastructure will be required for this

project from Wilmonts, as all of that specialized technology is only on the DroneTech side,

and they will be including it in their proposal and a separate project plan that they will

give to you as a part of their contract. Wilmonts can accommodate operating this prototype system within their existing infrastructure that handles customer orders, but those processes need to be enhanced in order to provide this delivery option and all the management processes that must accompany them.

Wilmonts has allocated a maximum of US$1,750,000 for this prototype project, although this is only an ultimate constraintyou will eventually need to tell Mr. Cranston what your project estimate will be, but you dont have enough information about the project design yet to be able to give such a budget figure. You have been asked by Mr. Cranston to ensure that your project not only does not go over this figure, but that it is under that total if possible. The two companies agreed that they would like to begin the project on next January 5, and that their first customer delivery flight should take place no later than November 30 to avoid harsh weather in the San Francisco area.

Of course, you also need to include specific steps and processes for:

Regular meetings with the team, stakeholders, and cross-impacted areas of the company.

Approval points as needed through the project sequence.

Points at which you will refine cost and staffing requirements (you do not need to calculate costs or total staffing at this point)

Points at which you will produce the various project plan documentation deliverables discussed in class.

Testing, quality control, and provision for issues that may develop.

User training and other preparations for system implementation. The Wilmonts change management team, headed by Shirley Johnson, will assist you in this effort.

Summary of Personnel Involved in the Project (name initials are in brackets):

DroneTech Corporation Staff:

Jordan Kempler (JXK), CEO and Founder

Phillip Greenberg (PAG), Project Managermain point of contact

Stephanie Williams (SMW), Senior Business Analyst

Gerald Hasper (GPH), Flight Operations Manager

Eileen Seymour (ERS), Project Lead, IT Systems

Katie ORyan (KRO), Corporate AttorneyDrone

Wilmonts Staff:

George Cranston (GWC), Operations VP

James Connor (JFC), CIO

Mary Pearson (MJP), Project Lead, IT Systems Team

William Scott (WKS), Project Lead, Security Team

Julie Green (JRG), Pharmacy Manager Store #35864

Steve Haskell (SLH), Pharmacy Manager Store #32185

James ODonnell (JLO), Pharmacy Manager Store #38734

Wilma Marcy (WPM), Pharmacy Manager Store #33001

You as Project Manager on the Business Operations side (Come up with your own initials)

Mary Kerstner (MJK), Business Systems Analyst

Jonathan Perry (JSP), Retail Operations Assistant

William Postner (WKP), Marketing Analyst

Sherry Loganthorpe (SPL), Social Media Specialist

Linda Thornton (LET), Online Customer Process Analyst

Gerald Peritoni (GEP), Testing Specialist

Elizabeth Walton (EMW), Senior Testing Specialist

Shirley Johnson (SPJ), Change Management Coordinator

Alan Swanson (AES), AttorneyLegal Department

Denise Delgado (DLD), Financial Operations Analyst